Delivery Information
At CarvitalTools, we are committed to delivering high-quality automotive accessories, including our premium Autolite Iridium Spark Plugs and other components, to customers worldwide. Below is a detailed overview of our shipping policies, delivery options, and related information to ensure a seamless experience from purchase to doorstep.
1. Shipping Destinations
We proudly ship to most countries globally, including the United States, Canada, Europe, Australia, and select regions in Asia and South America. During checkout, enter your delivery address to confirm eligibility and view available shipping methods.
2. Shipping Methods & Estimated Delivery Times
We partner with reputable carriers to offer reliable and efficient shipping options:
a. Standard Shipping
- Estimated Time: 5–10 business days (domestic) | 10–20 business days (international)
- Tracking: Included
- Cost: Calculated at checkout based on order weight, destination, and carrier rates.
b. Expedited Shipping
- Estimated Time: 2–5 business days (domestic) | 7–14 business days (international)
- Tracking: Included
- Cost: Higher than standard shipping (rates vary by destination).
c. Express Shipping
- Estimated Time: 1–3 business days (domestic) | 5–10 business days (international)
- Tracking: Included
- Cost: Premium rate for urgent deliveries.
3. Free Shipping Eligibility
Enjoy free standard shipping on orders over $150 USD (before taxes) within the contiguous United States. International orders may qualify for free shipping based on promotional campaigns or regional thresholds.
4. Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Delays may occur during holidays or peak seasons, but we will notify you promptly if such issues arise.
5. Packaging & Handling
Your order will be carefully packaged to ensure protection during transit:
- Spark Plugs: Each plug is individually sealed and cushioned to prevent damage.
- Larger Items: Wheels, tires, and accessories are secured with reinforced boxes and padding.
- Labeling: Clear labeling for easy identification and customs compliance (international orders).
6. Customs & Duties (International Orders)
- Import Taxes: CarvitalTools is not responsible for customs fees, duties, or VAT imposed by the destination country. These charges are the buyer’s responsibility and must be paid upon delivery.
- Documentation: We provide commercial invoices for customs purposes, accurately reflecting the order value and contents.
7. Delivery Confirmation & Tracking
- A tracking number will be emailed to you once your order ships.
- Track your package online via the carrier’s website or through our “Order Status” portal.
8. Returns & Exchanges
We accept returns within 30 days of delivery for unused, undamaged items in their original packaging.
- Process: Contact our customer service team for a return authorization.
- Shipping Costs: Return shipping is the buyer’s responsibility unless the error is ours (e.g., incorrect item shipped).
9. Damaged or Missing Items
If your order arrives damaged or incomplete, notify us within 7 days of delivery. We will promptly investigate and issue a replacement or refund.
10. Special Requests
For bulk orders, expedited handling, or customized shipping arrangements, contact our sales team at [email protected].
11. Holidays & Delays
Shipping carriers may experience delays during major holidays (e.g., Christmas, New Year). Plan accordingly and allow extra time for deliveries during these periods.
12. Contact Information
For any shipping-related inquiries, reach out to our support team:
- Email: [email protected]
Thank you for choosing CarvitalTools! We strive to make your shopping experience efficient and reliable, ensuring your automotive essentials arrive safely and on time. Drive confidently with our premium products and exceptional service.
Note: Shipping policies are subject to change. Check our website for updates or contact us for personalized assistance.